Refund & Cancellation Policy

Last updated: January 2026

This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations may be granted on Sona Print Portal. By using our services, you agree to the terms stated below.

1. Service Nature

Sona Print Portal provides digital printing and service facilitation. Most services begin processing immediately after payment. Therefore, cancellations or refunds are limited.

2. Cancellation Policy

• Once a service request is submitted, it cannot be cancelled
• Cancellations are not allowed after processing has started
• Users are advised to verify all details carefully before submission

3. Refund Policy

Refunds are generally not applicable once the service is initiated. However, refunds may be considered under the following cases:

• Payment deducted but service not initiated
• Duplicate payment for the same service
• Technical error from our system

4. Non-Refundable Cases

• Incorrect or incomplete information provided by the user
• Document rejection by government authorities
• Change of mind after submission
• Delays caused by external or third-party systems

5. Refund Processing Time

If approved, refunds will be processed within 7–10 working days to the original payment method. Processing time may vary depending on the bank or payment gateway.

6. Chargebacks & Disputes

Raising chargebacks without contacting our support team may result in temporary or permanent account suspension. We recommend contacting us first for resolution.

7. Policy Changes

Sona Print Portal reserves the right to modify this policy at any time. Updates will be posted on this page and will take effect immediately.

8. Contact Us

For refund-related queries, please contact:

Email: support@sonaprintportal.in